Shipping policy

Thank you for shopping with AC-Now. We’re committed to getting your order to you as quickly as possible.

Where we ship
We ship to addresses in the contiguous United States (the lower 48 states). We currently do not ship to Alaska, Hawaii, U.S. territories, PO boxes or APO/FPO addresses.

Processing time
Orders are typically processed within 1–3 business days after payment confirmation. You’ll receive a tracking number by email once your order has shipped.

Shipping times
Standard shipping typically takes 7–14 business days, depending on your location and the product. Many items ship directly from our partner warehouses, so if you order several products they may arrive in separate packages on different days.

Shipping costs
Shipping costs are calculated at checkout based on your location and order. Free shipping may be available on qualifying orders, as shown at checkout.

Large items
Air conditioners and other large items are delivered to your door or curbside by the carrier. Please make sure someone can receive heavy packages.

Tracking your order
Once your order ships, you’ll receive an email with a tracking number so you can follow your delivery at any time.

Delays
If we can’t ship your order within the time stated, we’ll email you with a new estimated date. You can then choose to wait or cancel your order for a full refund. Delays can occasionally happen due to high demand, weather or carrier issues. If your order hasn’t arrived within 20 business days, please contact us at philip@ac-now.com and we’ll investigate right away.

Damaged or lost shipments
Please inspect your order on delivery. If it arrives damaged, contact us within 48 hours of delivery with photos of the item, the box and the shipping label, and we’ll arrange a replacement or refund. If your tracking shows no movement for 7 days, or your package hasn’t arrived 5 business days after the expected delivery date, contact us and we’ll work with the carrier to resolve it.